A while ago I wrote about leg room on Monarch Airlines flights. They wrote back to me on 8th December, in reply to my letter of 3rd September. They had acknowledged my letter, but it has taken them longer than they said they hoped (eight weeks I think they said) to reply to my letter.

I had commented that the leg room available seemed inadequate, and there seemed to be no system in place to ensure that the taller people who needed it had preferential access to the limited number of seats with more leg room. In their reply they don't seem to acknowledge the need, just to say they are "in line with the majority of UK carriers" and complying to "CAA and manufacturer's guidelines" and CAA "rigid safety criteria." What safety? I contend that a significant proportion of the population would find it physically impossible to adopt the advocated "brace position" in an emergency in the amount of space provided.

It saddens me when a company's idea of creativity and customer service is limited to not contravening rules and regulations and being in line with the "majority of" others who are presumably similarly unimaginative.